Our slings and accessories can be exchanged and returned, for example, when the color or size isn't right. There are a few rules attached to this service:
1. The products must be unused and in new condition.
2. You need to notify us within 14 days after receipt of your order by email (firstname.lastname@example.org).
3. Exchanges: accompany your package with a letter and all your personal information. And most important: what size or color your would like in return. Upon receipt, we will exchange the item and, if necessary transfer any remaining balance so remember to provide your bank details. If you need to pay an extra fee, you will receive an invoice by mail. Make sure that your package has sufficient postage. Return is at your own risk and we recommend to pack it well and with tracing.
4. Return: accompany your package with a letter and all your personal information as well as the reason of the return. Upon receipt, we will refund the purchase price. Make sure that your package has sufficient postage. Return is at your own risk and we recommend to ship your package with tracing.
Note: Only products from our standard collection can be returned or exchanged. A product specially made or printed for you, cannot be returned or exchanged.
If you wish to exchange or return your order, you will take care of the shipping costs to get your order back to our office. In an exceptional case , for example when we send you the wrong color by mistake, we will refund the costs of the shipment.
Make sure that your package has sufficient postage . The return is at your own risk and we recommend to send your package traceable and /or registered.
The return address is: bykay.co.uk, Kruisbergseweg 46a, 6601 DD Wijchen.
Complete this form and return only when you want to withdraw your order.